Frequently Asked Questions
What services does Cross Continent Care provide?
Are you a registered NDIS provider?
Yes, we are a fully registered NDIS provider in Sydney. This means you can access NDIS funded services with confidence knowing our team meets all quality and safety standards.
How do I start receiving support from Cross Continent Care?
You can get started by contacting our team through our website, phone or email. We will discuss your needs, review your NDIS plan if you have one and create a personalised care plan that fits your goals and lifestyle.
Which areas of Sydney do you service?
We provide NDIS support services Sydney wide including Western Sydney, South West Sydney, Inner West, Eastern Suburbs and surrounding regions. If you are unsure whether we support your area, our team is always happy to guide you.
What types of home care support do you offer?
Our home care services include daily living assistance, personal care, household tasks, meal preparation, community access, companionship and more. We ensure you receive flexible and person centred care in the comfort of your home.
Can I receive support if I am not on the NDIS?
Yes, we assist both NDIS participants and people without NDIS funding. You can receive private disability support services or aged care assistance designed around your needs.
What NDIS disability support services do you offer?
We offer a complete range of NDIS support services including assistance with daily life, community participation, therapeutic supports, transport, behaviour support, psychosocial recovery, supported independent living and home care assistance.
Do you assist with community participation and social activities?
Absolutely, our community participation NDIS programs help you stay active and connected. We support you with social outings, community events, skill building activities, volunteering and recreational experiences.
What mental health support services do you provide?
We provide compassionate mental health support including psychosocial recovery coaching, emotional wellbeing support, coping skills development and assistance in building independence and confidence.
Do you offer one on one psychosocial support?
Yes, our team offers personalised one on one psychosocial support to help you manage challenges, build daily living skills and work towards recovery and stability.
What therapeutic supports are available through your team?
We offer a variety of NDIS therapeutic supports such as occupational therapy, behaviour support, counselling and skills based development delivered by qualified professionals.
How do you match clients with the right support worker?
We take time to understand your personality, cultural preferences, communication style and support needs. This helps us match you with an NDIS support worker who is compatible and genuinely supportive.
Do you provide support for people with complex needs?
Yes, we specialise in providing personalised disability care for individuals with complex needs. Our team is trained to offer structured, safe and compassionate support.
Do you offer support for NDIS employment or job placement?
We assist with skill development, confidence building and community participation activities that support employment readiness. If needed, we can guide you to specialised employment services within the NDIS network.
Can I change or cancel my services at any time?
Yes, our services are flexible. You can make changes or request cancellations by contacting our care team. We aim to make the process simple and stress free.
How do you ensure safety and quality in your services?
As an NDIS registered provider Sydney participants trust, we follow strict quality standards, regular staff training, safety checks and ongoing reviews to ensure you receive the highest level of care.
How do I contact Cross Continent Care for more information?
You can reach us through our website contact form, email or phone. Our friendly team is always ready to answer questions and guide you through the next steps.
Do you offer emergency or urgent support?
While we are not an emergency service, we do try to assist with urgent care requests whenever possible. Contact our team directly and we will do our best to support you.
I am eligible. How can I access the NDIS?
If you are eligible, you can apply through the National Disability Insurance Agency website or by phone. Our team can help you understand the process and prepare the information you need.
What is an NDIS Planning Meeting?
An NDIS Planning Meeting is a conversation with an NDIS planner where you discuss your goals, needs and daily challenges. This meeting helps determine the support funding in your NDIS plan.
What are my NDIS Plan Management Options?
You can choose from three plan management options. Self managed, plan managed or NDIA managed. We can help you understand each option so you can decide which one suits your lifestyle and support preferences.